FAQ's

We have gathered the most common questions and answers to make your shopping experience easier. If you do not see a question here, please contact us and we will be happy to answer any questions you may have.

When will my credit card be charged?

Your credit card will be charged at the time the order is placed. Any backorders are charged at time of shipping.

Do you accept checks or money orders?

We are unable to accept checks or money orders at this time. We accept VISA, MasterCard, American Express, Discover, and PayPal.

Will I pay sales tax?

Orders shipping to addresses in New York are subject to New York state sales tax.

Is my credit card information secure online?

Yes, your information is completely secure.

Does shipping time include weekends?

Most orders ship within 24 hours of the order being processed. Due to UPS shipping rules, weekends are not included in the shipping estimate. All shipping methods, including expedited shipping, will ship Monday-Friday, with the exception of UPS Next Day – Saturday Delivery.

When will my backorder ship?

Occasionally, we may be temporarily out-of-stock of an item shown on our website. When this occurs we will contact you with an accurate shipping date.

Can I make changes to my order?

Orders are processed when received. To make a change, please call our customer service team at 888-461-7799 as soon as possible. Our orders ship out within 24 hours. However, we will make every effort to accommodate your request.

Can I return a purchase I am not 100% happy With it?

Please click here for SHIPPING & RETURNS policy