UNITED STATES & CANADA
We offer free shipping on orders $75 and over via UPS and USPS.
-We process & ship orders Monday through Friday.
-You will receive an email with tracking information and an estimated delivery time once your order ships.
-Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless noted otherwise.
-Processing time for personalized, custom-made and pre-order pieces may take longer, details of which can be found in the product description column and your order confirmation.
-You will be charged at the time the of order is placed.
-Sales tax will be applied on orders shipping to New York and California.
-We require signature for items priced $150 and over. If you select “No Signature Required” Sarbani New York will not be liable for any loss, stolen or damage caused after the items are delivered by the shipping company.
-For customers in CANADA : We are not responsible for any delays, taxes and duties incurred at the time of shipment.
–Free shipping on orders $75+ (Package arrives within- 5-8 business days after processing.)
–Orders less than $75 Standard Ground – $9.00 (Package arrives within 5-8 business days after processing.)
–2nd Day- $18.00 (Orders must be placed before 1 pm. Package arrives in 2 business days after processing.)
Overnight – $35.00 (Order must be placed before 1 pm. Package arrives the next business day after processing.)
EXPEDITED SHIPPING EXCEPTIONS
-We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses.
-Rural domestic addresses require one or more additional days to deliver.
-We cannot be responsible for any weather delays.
**Please note: Expedited shipping does not change processing time for personalized, Custom-made pieces and other pre-order items.
RETURNS & EXCHANGES
At Sarbani New York, We want you to be happy and pleased with your purchased item(s), however if you’re unsatisfied we will happily accept unworn and undamaged merchandise with tags attached and in their original packaging within 15 days from the day you receive your order for a full refund or store credit.
**PLEASE NOTE: Personalized, Custom-made and FINAL SALE items cannot be returned.
-Items damaged as a result of normal wear and tear are not considered to be defective.
– We inspect our items carefully before we ship however if the items arrives damaged we will be happy to replace your item within 15 days of your receipt.
-Your package includes a pre-paid return label so you can easily send us your purchase.
-Kindly retain the tracking information for your records if returning an item.
-We are NOT responsible for lost return packages and recommend you insure and track your packages.
-You are also welcome to use the shipping method of your choice. The return postage charge will be deducted from your refund.
-We only offer exchanges for the same item.
-Please address all returns to:
SARBANI NEW YORK
c/o RETURN AND EXCHANGE DEPARTMENT
P.O BOX: 942
SMITHTOWN, NY- 11787
**Please note: Shipping charges are non-refundable.
-Upon receipt of returned items, Sarbani New York reserves the right to deny refund if the returned merchandise does not meet our return policy guidelines.
-You will receive an email notification when we receive and process your return.
– Please allow us up to 20 days for your return to be processed.
-Your banking institution may require additional days to process transaction and post credit on your account.
For any additional questions or help please contact our customer care department directly by phone at 1-888-461-7799 or by email: firstname.lastname@example.org.
**Please note: It’s our constant effort to provide pleasant shopping experience for all of our customers but we also reserve a right to refuse any orders or transactions for customers with unreasonable return pattern- tracked & analyzed by our smart software.