UNITED STATES & CANADA
-We offer free ground shipping on all orders within United States.
-For expedite shipping and it’s cost please contact our sales team at Sales@sarbaninewyork.com
-We process & ship orders Monday through Friday.
-You will receive an email with tracking information and an estimated delivery time once your order ships.
-Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless noted otherwise.
-Processing time for personalized, custom-made and pre-order pieces may take longer, details of which can be found in the product description column and your order confirmation.
-You will be charged at the time the of order is placed.
-Sales tax will be applied on orders shipping to New York and California.
-We require signature for items priced $150 and over. If you select “No Signature Required” Sarbani New York will not be liable for any loss, stolen or damage caused after the items are delivered by the shipping company.
-For customers in CANADA : We are not responsible for any delays, taxes and duties incurred at the time of shipment.
–Free shipping orders (Package arrives within- 5-8 business days after processing.)
–2nd Day- Please contact our sales team for 2 day shipping cost (Orders must be placed before 1 pm. Package arrives in 2 business days after processing.
Overnight – Please contact our sales team for overnight shipping cost (Order must be placed before 1 pm. Package arrives the next business day after processing.)
Contact our sales team for any sales or shipping related questions – firstname.lastname@example.org
EXPEDITED SHIPPING EXCEPTIONS
-We cannot expedite orders to Alaska, Hawaii, PO Boxes or APO/FPO addresses.
-Rural domestic addresses require one or more additional days to deliver.
-We cannot be responsible for any weather delays.
**Please note: Expedited shipping does not change processing time for personalized, Custom-made pieces and other pre-order items.
RETURNS & EXCHANGES
At Sarbani New York, we want you to be happy and pleased with your purchased item(s), however if you’re unsatisfied we will happily accept unworn and undamaged merchandise with tags attached and in their original packaging within 10 days from the day you receive your order.
**PLEASE NOTE: Personalized, Custom-made and FINAL SALE items cannot be returned.
-Items damaged as a result of normal wear and tear are not considered to be defective.
– We inspect our items carefully before we ship, however if the item arrives damaged we will be happy to replace your item within 10 days from the day you receive your order. Please contact us as soon as possible if your item arrives damaged.
-For pre-paid return label please contact our customer service using “Contact us” form.
-Kindly retain the tracking information for your records if returning an item.
-We are NOT responsible for lost return packages and recommend you insure and track your packages.
-You are also welcome to use the shipping method of your choice. The return postage charge will be deducted from your refund.
-We only offer exchanges for the same item.
-Please address all returns to:
SARBANI NEW YORK
c/o RETURN AND EXCHANGE DEPARTMENT
P.O BOX: 942
SMITHTOWN, NY- 11787
**Please note: Shipping charges are non-refundable.
-Upon receipt of returned items, Sarbani New York reserves the right to deny refund if the returned merchandise does not meet our return policy guidelines.
-You will receive an email notification when we receive and process your return.
– Please allow us up to 20 days for your return to be processed.
-Your banking institution may require additional days to process transaction and post credit on your account.
For additional questions or help please contact our sales team directly at email@example.com
For other questions contact our customer care at firstname.lastname@example.org
**Please note: It’s our constant effort to provide pleasant shopping experience for all of our customers but we also reserve a right to refuse any orders or transactions for customers with unreasonable return pattern- tracked & analyzed by our smart software.